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Navigating Citi Retail Services and Sears Credit Account Management for 2026
"The historical partnership between Citi Retail Services and Sears underwent a significant transition following the restructuring of the Sears brand. As of 2026, Sears credit accounts formerly serviced by Citi are primarily managed through different legacy channels. This guide serves as a technical resource for account holders attempting to navigate statement access, balance settlement, and dispute resolution for these specific retail credit portfolios. Evolution of the Citi and Sears Credit Partnership For decades, the co-branded credit program served as a primary retail financing vehicle for Sears and Kmart shoppers. Since the migration of t..."
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